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The Slack integration connects Corsa to your Slack workspace via OAuth. Once connected, Corsa sends direct messages to your team members when they are assigned to alerts or cases, mentioned, or receive new comments and replies — without leaving Slack.

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How It Works

  1. OAuth connection — A platform owner authorizes Corsa to post messages to your Slack workspace. No tokens or webhook URLs need to be copied manually.
  2. Email matching — Corsa identifies each team member’s Slack account by matching their Corsa email address to their Slack profile. No additional mapping is required.
  3. Direct messages — Notifications arrive as DMs from the Corsa bot. Each message includes a link to open the relevant alert, case, or record directly in Corsa.

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What gets notified

Once connected, Corsa delivers Slack DMs for the following events:
EventRecipient
Alert assigned or reassignedAssignee
Case assigned or reassignedAssignee
Reviewer assigned or reassignedReviewer
Mentioned in a note or commentMentioned user
New note or note replyParticipants
New comment or comment replyParticipants
Attachment addedParticipants
Customer replied to a conversationAssigned user
Form submitted by a clientAssigned user

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Prerequisites

  • Owner access to the Corsa platform.
  • Admin permission in your Slack workspace, or the ability to request app approval from a Slack workspace admin.

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Setting up the Slack integration

  1. Log in to Corsa as the platform owner.
  2. Go to Developers Hub → Integrations.
  3. Find the Slack card and click Configure.
  4. Click Add to Slack.
  5. Review the requested permissions and click Allow to authorize Corsa in your Slack workspace.
  6. You are redirected back to Corsa. The Slack card status updates to Connected.
If your Slack workspace requires admin approval for new apps, the integration enters a Pending state after authorization. Once a workspace admin approves the Corsa app, the integration activates automatically. You can return to the Slack card and retry if the approval takes time.

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Enabling Slack notifications

Connecting the integration does not automatically send notifications to all users. Notification delivery is controlled by platform defaults and individual user preferences.
  • Platform default — Go to Settings → Platform Configurations and enable Slack under Notification Channels to turn on Slack notifications for all users by default.
  • Per-user — Each user can enable or disable Slack notifications independently from Settings → Notifications.
See Notification Channels for a full overview of how platform defaults and user overrides interact.
Corsa offers native integrations with leading compliance, blockchain analytics, and custody providers. See all integrations or schedule a demo to see how Corsa fits into your stack.